Bundled Print Management Solutions
Print 4 the Print Management bundled solution offered by Imprint Enterprises, Inc. is a total solution designed to provide the consumer with a single point of contact and sole responsibility for managing the print environment within the Enterprise and throughout the entire organization. Services include Envision OEM equivalent compatible print supplies and necessary printer parts for maintaining a user’s fleet of laser printers. In addition, on-site printer repair of the fleet is available on a next day basis throughout the United States. Printer repair and service is provided at no cost to the consumer. A helpdesk function is also provided at no charge to support the users existing helpdesk capability and push printer related troubleshooting questions and requirements to a third party, thereby reducing the workload on the users helpdesk group.
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Print 4 |
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Print 4, the Print Management bundled solution offered by Imprint Enterprises, Inc. is a total solution designed to provide the consumer with a single point of contact and sole responsibility for managing the print environment within the Enterprise and throughout the entire organization. Services include Envision OEM equivalent compatible print supplies and necessary printer parts for maintaining a user’s fleet of laser printers. In addition, on-site printer repair of the fleet is available on a next day basis throughout the United States. Printer repair and service is provided at no cost to the consumer. A helpdesk function is also provided at no charge to support the users existing helpdesk capability and push printer related troubleshooting questions and requirements to a third party, thereby reducing the workload on the users helpdesk group. Supplies and printer parts are provided at discounted costs to the OEM and printer repair and service is provided at no charge. This model provides a bundled solution for easily managing print. Traditional copier devices are not included within this program. In addition, given the average price point of inkjet printers the economics are unfavorable for repairing and maintaining those devices. This total solution which can include turnkey support including; assessment, deployment, management and support of the print device provides the consumer with a single point of accountability, and eliminates many of the common objections and costs associated with sourcing products and services through multiple vendors. Under this agreement we accept total responsibly for maintaining the service levels of the printer. Managing print output is traditionally not a priority of the IT group, which typically has responsibility for all devices on the network. As printers have migrated to network attached devices the IT group has inherited support and service of printers by default. Outsourcing service reduces the increasing time demands placed on IT. Most organizations are either self-maintained (which is expensive and difficult to manage particularly with satellite offices) or outsource their service to various providers. Consolidation of vendors to a single provider with nationwide support greatly reduces the expense of self-maintaining or managing multiple vendors. Traditionally with outsourced service there is no incentive for the provider to minimize costs. In fact, it is often in the service provider’s best interest to dispatch service every time there is a service request and to make multiple trips for the same request. Studies indicate that up to 60% of helpdesk related calls are output related and that many of those calls could be resolved remotely without onsite service. Free service eliminates the inefficiencies currently experienced by many consumers. Budgeting of print expense is easier and more accurate if service is eliminated as a variable. A long-term contract locks in supplies cost. This solution enables the organization to maximize the infrastructure return on investment by providing overall cost savings and increased user productivity and workflow efficiencies. It provides reduced workload for the purchasing, IT and facilities management. Reduction is the complexity of managing the internal helpdesk and higher return on assets through increased asset utilization and redeployment of resources. Finally this solution protects the consumer’s significant investment in their printers and cost of output. |
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