Will USB devices plugged in to a built-in USB hub on my Keyboard or Monitor work?
Raritan KVM switches are only capable of passing Keyboard, Mouse and Video signals. As a result, other USB devices connected to these hubs will not work.

I have a Digital Alpha running UNIX and want to use a standard PS/2 keyboard. How will that affect operation with my switch?
Merely connect a Raritan converter (AUKME) to any Alpha running UNIX and all computers will operate flawlessly with a standard PS/2 keyboard.

I have Suns and/or Macs in addition to PCs. Can I control them all from a single keyboard, mouse, and monitor?
Yes. Use Raritan's Sun or Mac Guardian converter (APSSUN or APSMAC) to convert the Sun and Mac keyboard and video ports to PS/2 keyboard and mouse and VGA video. APSSUN includes the built-in mapping of all the Sun L-keys to PS/2 F-keys.

I have serially controlled device (i.e. Unix server, hub). Can I use my KVM switch to access and control this device?
Yes. Raritan's ASCII Terminal Converter (AUATC) adapter will convert the RS-232 connection to PS/2 and VGA video. Connect the AUATC to your serially controlled device, and then connect to your Raritan KVM switch with CCPdd or UTP Cable for access up to 650 feet.

I just received a Raritan product and I need help installing it. Where can I go to get help?
Raritan's technical support group can provide you with assistance over the phone or via e-mail. It does not make any difference where you purchased your product; Raritan will provide technical support. Please have your packing slip handy to verify the parts you received. Also, a general knowledge is very helpful to you when calling, so take a few minutes to familiarize yourself with the installation manual.

Can I use a flat screen monitor?
The monitor needs to be VGA, with an HD15 connector, and support the resolution and refresh rate of the video settings on the target servers. Make sure the LCD monitor will work when connected directly to all the PCs in a stand-alone mode.

What are the monitor resolution and refresh rates for Raritan KVM switches?
All Raritan KVM switches except SwitchMan operate up to 1600 x 1200 at 60Hz. SwitchMan operates at 1600 x 1200 at 70Hz.

Can I use a touch-screen monitor with my Raritan KVM switch?
No. Most touch-screen monitors use a serial connection to interact with the PC. Currently, Raritan's KVM switches do not support the use of this style monitor.

The console screen on serial targets attached to my DKSX serial port does not have properly-aligned text - the text is all over the screen and barely legible.
Check to make sure the serial targets are set for VT100 terminal type. Next, ensure you have used appropriate serial cable/adapter as suggested by Raritan, and confirm that your data communication parameters are matched on the DKSX serial port configuration as per target requirements.

Why do I get the error "Raritan Device was not found" when I double click on the IP profile of RRC to access the Dominion KSX?
This error message indicates that RRC and KSX are not communicating on the same port. The Factory default port is 5000 and can be found under network configuration. Right click on RRC profile and select "Modify profile" to verify which port is configured. Then, contact your administrator to obtain current port number being used by KSX and make appropriate change to your profile.

Why do I get the error "Unexpected communication error" when I try to access the KSX using web browser/RRC?
This error message can occur for 3 possible reasons.

1. The KSX is configured with a private key which is not matching the local RRC profile. Contact the system administrator to verify private key status and configure it accordingly on your local RRC profile.
2. The KSX is under control of a Command Center. As a result, direct access is disabled. Contact administrator to verify this status.
3. Access Control List (ACL) is activated and you are trying to access the unit from a restricted IP/subnet. Contact administrator to verify if this is the case.

Why is the text misaligned and barely readable on my serial devices console screen?
Check to make sure serial targets are set for VT100 terminal type. DKSX has VT100 terminal emulation and it only supports VT100 terminal type.

Also, make sure you have used the appropriate serial cable/adapter recommended by Raritan and make sure data communication parameters are matched on DKSX serial port configuration as per target requirement (see Configuring Target Serial Devices section in Chapter 2 of KSX User Manual).

Why is there a large amount of UDP broadcast activity on port 5000 and 5001?
When RRC is launched, it sends out UDP broadcast on port 5000 to discover Raritan devices. If there is a Raritan device on the network, it will respond back with broadcast on UDP 5001. While this happens, you will see browsed (sphere like icon) profile. To prevent the UDP Broadcast, click on the globe like icon on RRC icon menu to turn off browsing. Note that this action will work only for this session. The Next time a user launches RRC, it will send out broadcast again because this function is on by default.