When accessing a KX running the 1.4 Release from CC-SG 2.3 or 3.0.0, I receive the following warning message "The firmware version on this device is not officially supported by CommandCenter Secure Gateway." What should I do?
Respond to the prompt “Do you wish to proceed?” by clicking on “Yes.” All Dominion KX models including Release 1.4 have been certified for use with CommandCenter Secure Gateway (CC-SG) Release 2.3 and CC 3.0.

Is the status of CommandCenter limited by the status of the devices which it proxies?
No. Because CommandCenter software resides on a dedicated server, even if a device being proxied by the CommandCenter is turned off, you will still be able to access CommandCenter.

Can I upgrade to newer versions of CommandCenter software as they become available?
Yes. To upgrade your CC-SG G1 to, CC-SG 2.3, the latest available firmware, download the firmware and related documentation from http://www.raritan.com/support/sup_upgrades.aspx.  The CC-SG 3.0 upgrade for existing CC-SG G1 customers will be available shortly.  For more information contact your Raritan Sales representative or call Raritan directly at 1-800-724-8090 for details.

How many login accounts can be created for CommandCenter?
There is no specified limit to the number of login accounts that can be created for CommandCenter, but the number is not limitless. The size of the database, the performance of the processor, and the amount of memory on the hosting server will determine how many user accounts can actually be created. These user accounts can be any combination of Administrators and Operators with at least one Administrator account.

How many target devices (ports) and/or Dominion x16/x32 and/or IP-Reach units can be connected to CommandCenter?
There is no specified limit to the number of ports and/or Dominion x16/x32 and/or IP-Reach units that can be connected, but the number is not limitless: the performance of the processor and the amount of memory on the hosting server will determine how many ports can actually be connected.

Can I assign specific port access to a specific user?
Yes, if you have Administrator permissions. Administrators have the ability to assign specific ports per user.

Sometimes when I try to log in, I receive a message that states my "login is incorrect" even though I am sure I am entering the correct User Name and Password. Why is this?
There is a session-specific ID that is sent out each time you begin to login to CommandCenter. This ID has a time-out feature, so if you do not log on to the unit before the time-out occurs, then the session ID becomes invalid. Performing a Shift-Reload refreshes the page from CommandCenter. Similarly, you may close the current browser, open a new browser, and log on again. This provides an additional security feature so that no one can recall information stored in the Web cache to access the unit.

How is a password secure?
Passwords are encrypted using MD5 encryption, which is a one-way hash. This provides additional security to prevent unauthorized users from accessing the password list.

Is there any way to optimize the performance of Microsoft Internet Explorer if it is my preferred Web browser?
To improve the performance of Microsoft IE when accessing the console, disable the "JIT compiler for virtual machine enabled," "Java logging enabled," and "Java console enabled" options. From the main menu bar, select Tools > Internet Options > Advanced. Scroll down until you see the above items and make sure that they are not checked.

Sometimes I receive a "No longer logged in" message when I click on any Menu in CommandCenter, after leaving my workstation idle for a period of time. Why?
CommandCenter times each user session. If no activity happens for pre-defined period of time, CommandCenter logs the user out. The length of the time period is pre-set to 60 minutes, but can be reconfigured. It is recommended that users exit CommandCenter when they finish an operation.

An administrator added a new port to the CommandCenter database and assigned it to me, but I cannot see it in my Device Selection table. Why?
Ports assigned to you while you are logged in will not appear in your current Device Selection table. To update the table and see the newly assigned port, click on the [Refresh] button, but remember that refreshing CommandCenter will close all of your current console sessions.

The event times in the Audit Trail seem incorrect. Why?
Log event times are logged according to the time settings of computer that CommandCenter is installed on. You can correct this by adjusting the computer's time settings.

As a CommandCenter Administrator, I added over 500 ports and assigned all of them to me. Now it takes a long time to log on to CommandCenter.
When you, as Administrator, have many ports assigned to you, CommandCenter downloads all port information for all ports during the logging process, which slows the process considerably. It is recommended that Administrator accounts used primarily to manage CommandCenter configuration/settings do not have many ports assigned to them.