Why do I get the error "Raritan Device was not found" when I double click on the IP profile of RRC to access the Dominion KX?
This error message indicates that RRC and KX are not communicating on the same port. The factory default port is 5000 and can be found under network configuration. Right click on RRC profile and select “Modify profile” to verify which port is configured. Then, contact your administrator to obtain current port number being used by KX and make appropriate change to your profile.

Why do I get the error "Unexpected communication error" when I try to access the KX using web browser/RRC?
This error message can occur for 3 possible reasons.

1. The KX is configured with a private key which is not matching the local RRC profile. Contact the system administrator to verify private key status and configure it accordingly on your local RRC profile.
2. The KX is under control of a Command Center. As a result, direct access is disabled. Contact administrator to verify this status.
3. Access Control List (ACL) is activated and you are trying to access the unit from a restricted IP/subnet. Contact administrator to verify if this is the case.

Why is there a large amount of UDP broadcast activity on port 5000 and 5001?
When RRC is launched, it sends out UDP broadcast on port 5000 to discover Raritan devices. If there is a Raritan device on the network, it will respond back with broadcast on UDP 5001. While this happens, you will see browsed (sphere like icon) profile. To prevent the UDP Broadcast, click on the globe like icon on RRC icon menu to turn off browsing. Note that this action will work only for this session. The Next time a user launches RRC, it will send out broadcast again because this function is on by default.

When I press Pause/Break + A on RRC, it does not send break signal to my attached Sun Server. The keyboard and mouse work fine, but it does not send break. What could be wrong and how can I address it?
Create keyboard macro for Pause/Break + A and see if that work. If sun machine does not respond to break signal, check to verify that the line 'KEYBOARD_ABORT=disable' is commented in /etc/default/kbd file. If this line is not commented, It will disable keyboard abort sequence. Comment this line out to enable it. To enable it, you can either put comment (#) in front of this line in /etc/default/kbd file and perform 'kbd -i' command at shell prompt or you can directly execute command 'kbd -a enable'.

My screen freezes when I try to access a server connected to a Dominion KX and I cannot ping the Dominion KX. However, a reboot of the Dominion KX returns proper function. Why?
This is may be the result of network dropout. Make sure the network speed setting for both the Dominion KX and the network switch port it is connected to is set to 100MB Full duplex.

When trying to access Dominion KX via web browser, I keep getting error message "Unexpected communication error." How can I resolve this issue?
This error message may be a result of one of the following:

1. The DKX is configured with a Private Key. Verify that the local RRC profile is also configured with a Private Key. Contact your System Administrator to verify how the Private Key is configured, and configure it accordingly on your local RRC profile.
2. The DKX is under control of a CommandCenter unit. In this case, direct access is disabled.
3. The DKX is configured with IP ACL and your IP/subnet is not permitted access to DKX. Contact your administrator to verify if this is the case.

When accessing Dominion KX using a Web browser or RRC, I get the error message: "Raritan Device was not found" when I double-click on the IP profile.
This message indicates that the RRC and DKX are not communicating on the same port. The factory default port under Network Configuration is 5000. Right-click on the RRC profile and select "Modify profile" to verify which port is configured. Contact your System Administrator to obtain the correct port number that is being used by DKX and make the appropriate changes to your profile.

What keyboard combination should I use for a 'Send Break' signal to an attached Sun server (connected to KX) with DCIM-SUN/SUSB CIM from RRC or locally?
Using a PS2 keyboard locally or remotely, use the Pause/Break + A key – which is the equivalent to a STOP+A key on a Sun keyboard – to send a break and drop Sun to OK (also referred as OBP - Open Boot Prom) prompt.