Why do I get the error "Raritan Device was not found" when I double click on the IP profile of RRC to access the IP Reach?
This error message indicates that RRC and IP-Reach are not communicating on the same port. The Factory default port is 5000 and can be found under network configuration. Right click on RRC profile and select “Modify profile” to verify which port is configured. Then, contact your administrator to obtain current port number being used by IP-Reach and make appropriate change to your profile.

Why do I get the error “Unexpected communication error” when I try to access the IP-Reach using web browser/RRC?
This error message can occur for 3 possible reasons.

1. The IP-Reach is configured with a private key which is not matching the local RRC profile. Contact the system administrator to verify private key status and configure it accordingly on your local RRC profile.
2. The IP-Reach is under control of a Command Center. As a result, direct access is disabled. Contact administrator to verify this status.
3. Access Control List (ACL) is activated and you are trying to access the unit from a restricted IP/subnet. Contact administrator to verify if this is the case.

Why is there a large amount of UDP broadcast activity on port 5000 and 5001?
When RRC is launched, it sends out UDP broadcast on port 5000 to discover Raritan devices. If there is a Raritan device on the network, it will respond back with broadcast on UDP 5001. While this happens, you will see browsed (sphere like icon) profile. To prevent the UDP Broadcast, click on the globe like icon on RRC icon menu to turn off browsing. Note that this action will work only for this session. The Next time a user launches RRC, it will send out broadcast again because this function is on by default.

When connecting to the IP-Reach remotely, the two mouse cursors do not line up (are not synchronized). How do I synchronize the mouse cursors?
There are several steps you can take to optimize mouse synchronization.

1. Mouse acceleration must be disabled. On Windows Server 2003 and Windows XP, this option is called "Enhanced Pointer Precision mode" and is located under Mouse Properties. Windows NT, however, does not have this option. Most other Operating Systems refer to this option simply as "mouse acceleration."
2. Mouse speed must be adjusted to 50%. The only exception is Windows NT, where you must set the mouse to the minimum mouse speed available.
3. The video resolution and refresh rate should be adjusted. High supported refresh rates (70-75 Hz) improve your synchronization. The optimum setting is 1024x768 at 75 Hz.
4. Perform the 'Auto-Sense video' on the RRC toolbar to resync the two cursors.

What remote access connection methods can IP-Reach accommodate?
IP-Reach provides network administrators with a choice of remote access via Internet, LAN/WAN, or dial-up modem. That means servers can be accessed both in and out of band, so remote access to mission-critical target servers is always available--even if the network is down.

Can I customize IP-Reach to enhance performance relative to my specific KVM configuration?
Yes. A variety of fine-tuning procedures are available. Automatic Color calibration, KVM On-Screen Display tuning, and Target Mouse Pointer adjustments all serve to enhance IP-Reach performance.

Can I customize IP-Reach to enhance performance with regard to different remote access methods and situations?
Yes. IP-Reach offers a variety of performance enhancements to optimize a chosen connection method. Color Depth, Progressive Update, and Internet Flow Control are just a few of the adjustment options available to speed response time. Color Depth, for example, can be adjusted all the way down to black and white to decrease the data load during an emergency midnight modem connection to mission-critical servers over low-bandwidth.

Can I perform a dial-up modem connection to IP-Reach over a PBX line?
No. Modems require an analog telephone line.

How Is IP-Reach administration carried out?
Administrators access IP-Reach through a connected IP-Reach Admin Console. A simple keyboard driven interface of menus offers straightforward access to IP-Reach setup and control. User profiles, security settings, configuration and diagnostics are just a few of the options available. The IP-Reach Admin Console can be removed from the server room once IP-Reach setup is complete. Or for constant, clutter-free access to IP-Reach administrative menus from any location, IP-Reach can be designated as a Target to its KVM configuration.

Remote Access Software has been available for a long time. What makes IP-Reach different?
With IP-Reach, the software runs only on the IP-Reach unit itself, not on each individual Target Server. Traditional Remote Access Software solutions require software to be loaded and running on each Target Server, which must offer a supporting Operating System. This can create compatibility, performance, and reliability issues on mission critical Target Servers.

How does IP-Reach work?
IP-Reach connects to the keyboard, video, and mouse ports of a server or KVM switch. Using Raritan's powerful frame-grabber and compression technology, it captures, digitizes, and compresses the video signal before transmitting to a.

Is IP-Reach simple to install?
IP-Reach is very easy to install. Just connect it to a user port on an existing KVM configuration, and assign an IP address and/or telephone number for modem access. Run the short installation wizard for the Raritan Remote Client on your Remote PC, and you are ready for IP-Reach remote access.

What level of control does an IP-Reach remote user have over attached Target Servers?
The remote user has direct access and total control of target servers for maintenance, administration, and troubleshooting, from running GUI applications to BIOS-level troubleshooting, and even rebooting.

Can I continue to access my KVM configuration locally?
Yes. IP-Reach features a special Direct Analog User port for direct access to the KVM configuration. This pass through port provides an additional local access point, which is especially important for single-user switches or for providing critical access to servers if the network is down.

Can I use IP-Reach within my local network?
IP-Reach can be used in any computer network that supports TCP/IP (and UDP).

Can IP-Reach accommodate multiple remote connections at the same time?
IP-Reach TR364 and TR362 models enable 4 and 2 multiple user connections, respectively. In addition, up to 5 multiple users can remotely connect to IP-Reach and concurrently share control on a first active keyboard/mouse input status on each available channel.

Will other KVM switch brands work with IP-Reach?
Nothing complements IP-Reach better than a Raritan KVM Switch--especially Paragon. In theory, however, IP-Reach can also be used with any KVM switch that features an On-Screen User Interface menu for access to switching functions.

Are there security features to protect my Target Servers from an unauthorized remote connection?
Yes. IP-Reach provides many layers of security. IP-Reach can be configured to provide high-level connection authentication and video data transfer security during a remote session. User names, passwords, private-keys, and Secure Socket Layer (SSL) 128-bit encryption are all available. IP-Reach can also function as a RADIUS client. In addition, all Raritan KVM Switches that feature an On-Screen User Interface (OSUI) come with a complete security scheme, requiring user name and password access to Servers as designated by the network administrator.

What is the slowest connection IP-Reach can handle?
IP-Reach offers scalable performance based on bandwidth available, down to 20kbps.

Is special software required for the remote PC?
Each IP-Reach ships with one copy of Raritan Remote Client software. This remote access software runs on any Remote PC with a Windows 98+ operating system and communicates over Internet, LAN/WAN, or dial-up modem with Raritan software on the IP-Reach unit. With this installed, the Remote PC is like any other user console in your KVM configuration, but it can be located anywhere 3/4 around the corner, or around the world.

What types of computers can IP-Reach remotely control?
IP-Reach works independently of a Target Server's hardware, operating system, or application software, accessing the Target Server's main input/output devices--keyboard, video, and mouse. Consequently, any hardware that supports standard PC keyboard interfaces, standard PC mouse interfaces, and standard PC video (VGA) can be used with IP-Reach. Currently, IP-Reach support is strongest for Windows-based Intel 86 servers, including HP, Dell, and Compaq. Sun support for certain Raritan KVM Switches is available with the proper Raritan converter products. ASCII devices can also be connected via Raritan's line of conversion products. IP-Reach does not support Macintosh.

Can IP-Reach be used without a KVM switch?
Yes. IP-Reach can be used to directly access individual computers, connected to the keyboard, video, and mouse ports of an independent computer. However, its convenience and value is leveraged through the use of a KVM switch.

What is IP-Reach?
IP-Reach is the easiest, fastest, most reliable way to remotely access and manage multiple servers connected to a Raritan KVM Switch--no matter where you are or where your servers are located.

Which Raritan KVM Switches will work with IP-Reach?
Currently Raritan supports the use of IP-Reach with all Raritan KVM Switches that feature On-Screen Display; Paragon, MasterConsole MX4, and MasterConsole II.

Can I use IP-Reach in a VPN?
Yes. IP-Reach fits into most any network configuration utilizing standard TCP/IP. The network administrator simply adds IP-Reach as a node on the network via the IP-Reach Admin Console.