How do you factory reset the MCC8?
Power off the unit by pressing button 3 and powering it back on while pressing button 3.

I don't want to use the "scroll lock" to activate hot-key. What are my options?
The hot-key activator can be easily changed to either "num lock" or "caps lock". When in hot-key mode, touch the desired new hot-key activator followed by the enter key.

We have some mission critical servers and there are occasions when we may wish to disconnect a server from the Raritan switch and "hot-plug" a physical keyboard and mouse to operate the server. Is that possible?
Yes. Simply plug Raritan's virtual keyboard/mouse (APKME) device into the server's keyboard/mouse ports and then plug the MasterConsole cable into the APKME's keyboard/mouse ports. APKME will provide constant keyboard/mouse signals to the server and you can "hot-swap" a physical keyboard and mouse for direct server operation, at any time.

On the back of my MasterConsole MX4 there is a port labeled, "Admin". What is it used for?
The Admin. port is used for flash upgrades of firmware using MCUpdate. The Admin. port is also used for OverView, an add-on, PC Windows program to maintain configuration data and real-time tracking of user activity.

If I am cascading MX4 units and only have a need for 2 users on the base unit, do I need all four paths to each cascaded MX4?
No. You only need to connect an equal number of paths from the base unit to a 2nd tier as you have users on the base unit needing simultaneous access to the 2nd tier.

My Sun server has a 15 pin VGA type connection (PGX video card). How do I connect it to my MasterConsole SMX?
SMX CCSnn cables have a 13W3(M) video connector, so you'll need to convert it to HD15. Use Raritan's 1396C {HD15(M) to 13W3(F)} adapter plugged directly into the Sun's video port and then connect the CCSnn 13W3 connector into it.

On the back of my MasterConsole II there is a port labeled, "Admin". What is it used for?
The Admin. port is used for flash upgrades of firmware using MCUpdate. On the MX4 and SMX, the Admin. port is also used for OverView, a software application running on a PC that tracks MX4 activity and optionally maintains the configuration data.

The RMT or 2ND light on the front of my MasterConsole II is always on. Is that normal?
If the unit is used as a tier, it is normal to have the 2nd light lit. To use this unit as a stand alone unit, or a base unit, power on the MasterConsole II while holding in the channel 4 button on the front panel (Channel 3 on the MCC models) This will initialize the unit as a stand-alone device. The RMT light should only be on when using a remote access kit containing a remote RKVM module and the remote user is active.

I have a MasterConsole II MCC model. Is it the same as my MCX or MCS model?
The MCC model replaces both the MCX and the MCS models. It is 100% compatible and can be cascaded with another MCC model or MCX or MCS model.